Serra Toyota
Serra Toyota Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Serra Toyota has 1.1 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Save yourself the Trouble", "Save yourself the trouble.".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaTell my Truth
Drop my car off on 5/19/2021 to have the brake bleed. Dexter Taylor ASM let me know that the Anti-Lock abs actuator was the wrong part for the car and that his mechanic was 100% positive.
I let the ASM know the part was brand new and came from the Lexus Dealership. Dexter wrote me a contract saying it would be $3000 to fix my car entirely with their part, and they would give me back the wrong part. After a lack of communication from the ASM, I received the part, and it's the wrong part. Now the head mechanic looks at the car and said that was the right actuator, but I need two more parts to go with it and the price will be 4240.70.
5/26/21 I made several attempts reaching out to the service director Matt Patterson and CRM Megan Barnes, no return call back until 6/1/2021 when I email a complaint. Now Matt tells me I had to pay $2073.70 upfront for the parts for them to work on the car. I paid the $2073.70 and now no one will give me a date on when the car will be ready. Dexter and Matt have hung- up on me soon as they hear my voice and will not return my calls or emails.
I was neglected in this situation, and it brought about an emotional and financial hardship upon me and my family. After, having my vehicle towed to Serra Toyota, I rented a vehicle to continue my daily routine. I thought it would only take a day or two for this service. I have inconvenienced myself because I was bringing my car to a place that I trusted.
Furthermore, I am being treated with no concern, neglected, lack of veneration, unfairness, mercilessness, and a victim. I am being preyed upon with quotes for my car that don't make sense. Matt and Megan told me it's company policy 99.9 percent of the time for the customer to pay for their parts upfront, if this company policy, then what are the qualifications for the 1.1 percent not to pay upfront?
Megan let me know if I was to give a review she will be the one responding back, I don't know if she thought that was supposed to intimidate me or what? I have documents of everything I'm saying.
Serra Toyota has no integrity.
Serra Toyota makes this right.
Preferred solution: Price reduction
User's recommendation: Save yourself the Trouble
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaTo tell my Truth
Drop my car off on 5/19/2021 to have the brake bleed. Dexter Taylor ASM let me know that the Anti-Lock abs actuator was the wrong part for the car and that his mechanic was 100% positive.
I let the ASM know the part was brand new and came from the Lexus Dealership. Dexter wrote me a contract saying it would be $3000 to fix my car entirely with their part, and they would give me back the wrong part. After a lack of communication from the ASM, I received the part, and it's the wrong part. Now the head mechanic looks at the car and said that was the right actuator, but I need two more parts to go with it and the price will be 4240.70.
5/26/21 I made several attempts reaching out to the service director Matt Patterson and CRM Megan Barnes, no return call back until 6/1/2021 when I email a complaint. Now Matt tells me I had to pay $2073.70 upfront for the parts for them to work on the car. I paid the $2073.70 and now no one will give me a date on when the car will be ready. Dexter and Matt have hung- up on me soon as they heard my voice and will not return my calls or emails.
I was neglected in this situation, and it brought about an emotional and financial hardship upon me and my family. After, having my vehicle towed to Serra Toyota, I rented a vehicle to continue my daily routine. I thought it would only take a day or two for this service. I have inconvenienced myself because I was bringing my car to a place that I trusted.
Not only that, but I am being treated with no concern, neglected, lack of veneration, unfairness, mercilessness, and a victim. Furthermore, I am being preyed upon with quotes for my car that don't make sense. Matt and Megan told me it's company policy 99.9 percent of the time for the customer to pay for their parts upfront, if this company policy, then what are the qualifications for the 1.1 percent not to pay upfront? Megan let me know if I was to give a review she will be the one responding back, I don't know if she thought that was supposed to intimidate me or what?
I have documents of everything.
Serra Toyota won't ever see me again, I'm that I'm that I'm saying. Serra Toyota makes this right.
User's recommendation: Save yourself the trouble.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would not recomend them.
- Disrespectful
Horrible experience on Parkway Serra Toyota
I had been there several hours waiting on sales rep then spent longer waiting on financing to see me in order to sign paperwork as he played around with other employees loud talking, horse playing changing clothes in the restroom just entirely unprofessional and no ethics in the selling of those vehicles.
Dealers Fraud
Pissed
Stop harassment
Threaten Customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fultondale, AlabamaToyota Car Review
Toyota Car Review
- Lack of follow up
- Disgusting
- Not standing behind what i was told
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Providence, New Jersey2015 Toyota Camry Car Review
Serra Toyota - Sales Representative Review from Tarrant, Alabama
Refund of deposit on car purchase
Serra Toyota Service Department is the worst
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Mr. Dolli got upset when I said I was going to continue researching prices.
He asked if I didn't want to deal with him because he was from Pakistan! Then said "you better get used to dealing with us". I was so pissed I couldn't talk to him. I went directly to the sales manager and told him he should be more careful about who he hires.
I won't go back! Ever!